Our Guarantee
Complete customer satisfaction is our goal at Patrick James. We strive to provide the best quality merchandise and the best customer service possible. If for any reason, you are not completely satisfied with your purchase, please return it for an exchange or refund within 90 days.
Returning a catalog or web purchase
You may return any unworn, unwashed, and unaltered item for a full refund or exchange within 90 days with no shipping charges on exchanges. You can also return or exchange merchandise at any of our retail store locations. Obtain a list of our store locations and their information by clicking here. Merchandise that has been worn, altered or is more than 90 days old cannot be returned.
Use our Easy Return Label:
Please note: Refunds on orders paid by money order will be in the form of a store credit.
Please allow 14 days for us to receive and process exchanges and credits.
On exchange orders, a credit for the returned items will be applied to the original form of payment.
This same form of payment will be used for the new items being ordered.
If a Vi, MC, or AMEX gift card was used for the original purchase and you no longer have that gift card, please request a gift certificate or store credit in lieu of a credit.
Tracking a Return
When printing a return label, you can check the notification boxes to have an email sent to you with delivery confirmation. You can also enter your tracking number on the UPS Website.
Please note: Refunds on orders paid by money order will be in the form of a store credit.
Please allow 14 days for us to receive and process exchanges and credits.
Returning a store purchase
Patrick James is happy to accept any returns or exchanges within 90 days of purchase for a full refund. Original sales receipt required to receive a full refund in the form of the original payment. Returns without original sales receipt will receive store credit and may receive sale price if item was previously on sale. Merchandise that has been worn, altered or is more than 90 days old can not be returned. Store purchases can be returned to any of our retail store locations.
Returning or exchanging a gift
If you are returning a gift without the original packing slip, please include the name and address of the person who purchased the merchandise so we may be able to locate the original order. Purchaser will not be notified of return unless you request they receive the refund. Gift recipients will receive a non-refundable gift certificate.
Please include with your package the following information on a sheet of paper:
-
If this is a return or exchange.
-
Reason for returning the merchandise.
-
Customer number.
-
Name, address and home telephone number.
-
If this is an exchange, indicate item number, description, size, color, and quantity of the item(s) you wish to receive as an exchange.
Price adjustments
At Patrick James it is our policy not to give price adjustments for items purchased before our Winter Sale and our Summer Sale. Our reasoning for this is prior to the sale, customers are able to shop our full selection of product styles and sizes and ensure they are able to get the exact items they wish. At sale time there is no guarantee that all styles and sizes will be available or on sale.
International Orders
Free shipping on exchanges not included on international orders.