Frequently Asked Questions
How can I contact Customer Service?
You can find all of our contact info on this page: CLICK HERE
You can also chat with a Customer Service agent during business hours by clicking on the chat bubble on the lower right.
How can I track the status of my order?
You may check the status of your order and track the shipment by logging into your Patrick James account: CLICK HERE
How do I determine the shipping charges of my order?
Our shipping charges, as well as other order and shipment information, may be found on this page: CLICK HERE
Do you ship internationally?
Unfortunately, we are not shipping internationally at this time.
What does it mean when an item status is "pre-ordered"?
When a given color and size combination is out of stock but more inventory is on the way, we provide our customers the option to “pre-order” the item. This basically reserves the item for you.
More information about pre-orders may be found on this page: CLICK HERE
What is your policy on returns and exchanges?
You may return any unworn, unwashed, and unaltered item for a full refund or exchange within 90 days with no shipping charges on exchanges. You can also return or exchange merchandise at any of our retail store locations. Merchandise that has been worn, altered or is more than 90 days old cannot be returned.
For more information, or to place a return or exchange, please visit our Returns & Exchanges page: CLICK HERE
How do I return/exchange a purchase?
Please visit our Returns & Exchanges page: CLICK HERE
Where do I find information on sizing and measuring?
You can find our size charts, as well as helpful measuring information, on this page: CLICK HERE
Do you do alterations?
Catalog or Web Purchases – We no longer offer hemming on Catalog or Web purchases. If you are near one of our retail stores you may have your pants or slacks hemmed. Please call a store near you for details.
Retail Store Purchase – We offer alterations at all of our retail store locations. Please call a STORE near you for details.
Outside Alterations – We accept outside alterations at all of our retail store locations. Please call a STORE near you for more information.
What does the MF symbol stand for that I see at the end of the description of some items?
This indicates that the item has a "Modern Fit".
Most of our items are made with a generous fit allowing for more comfort. However, some of our items are a modern fit, a bit more tapered and shaped, more accommodating to a slimmer build. Our modern fitting items will have a MF icon shown next to them. The MF symbol stands for Modern Fit and means that the item has a slightly trimmer and tighter fit. You may wish to order one size up.
How do I know if ordering online is secure?
When you see either a solid key icon or a locked padlock icon next to the url of our webpage in your browser window, then the site is secured through secure socket layer. We always use industry-standard encryption technologies when transferring and receiving your information on our site. If you do not see one of these icons, please contact your internet service provider. We have appropriate security measures in place in our facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site so you can feel comfortable and secure.
How do I change my email address?
Please contact our Web & Catalog department: CLICK HERE
How can I sign up for your mailing list?
You may request a catalog and sign up for our mailing list by submitting the form on this page: CLICK HERE