Privacy Policy

At Patrick James your trust and satisfaction is our utmost concern. We respect your privacy, and therefore have instituted policies intended to ensure that your personal information is handled in a safe and responsible manner.

We suggest that you review this privacy statement periodically as we may update it from time to time. This policy was last revised on 11-10-2022.

Frequently Asked Questions

What information do we collect?

Every time you visit our web site, our web server automatically collects the following non-personal information: your internet service provider's address and information on the pages you access on our site. We collect personal information such as survey information, register your e-mail address or sign-up for contests or promotions to better provide you with product recommendations. We also receive Personal Data from third parties or other sources.

How do we use your information?

The information we collect is used:
  • for internal review
  • to improve the content and layout of our web site
  • to notify you about updates to our web site
  • to contact you for marketing purposes
  • in some instances, shared with reputable third party marketers
Personal information you supply us with when ordering a catalog or when placing an order with us will be added to our customer profile. We may send you mailings and/or e-mails with information on new products, special promotions, or upcoming events. If you do not wish to receive mailings from us in the future, please click here and list the address you would like to unsubscribe in the body of the e-mail.

When you make a purchase and provide us with your e-mail address, we may send you confirmation of your order via e-mail even if you have chosen to not receive future e-mails from us about our products and services. We may also contact you by mail or telephone if we have questions about your order.

Will my information be shared?

We may provide your name and address to a select group of reputable third party marketers whose products you may find of interest. If you do not want us to share this information with these companies, we can put you on our "do not share" list.

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

We may share your information with third party marketing partners for commercial or advertising purposes. If you would like to opt out of third party sharing, you may do so by contacting us at 1-888-855-9292 or

You may request deletion or correction of your Personal Information. To do so, please contacting us at 1-888-855-9292 or

What are cookies?

Most internet sites, including ours, collect data about visitors through the use of "cookies". Cookies are small software programs that help sites recognize repeat visitors by assigning a random number to each desktop for anonymously tracking content preferences and traffic patterns. We also use marketing consultants to help us maintain and analyze our data and allow us to market more efficiently. They may use cookies or web beacons to collect information about you, in connection with providing you information via email, Internet ads or direct mail about products and services that might be of interest to you. You can choose not to have this information used by our trusted third party advertising partners by contacting us to opt out.

How do you know your information is secured?

When you see either a solid key icon or a locked padlock icon next to the url of our webpage in your browser window, then the site is secured through secure socket layer. We always use industry-standard encryption technologies when transferring and receiving your information on our site. If you do not see one of these icons, please contact your internet service provider. We have appropriate security measures in place in our facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site so you can feel comfortable and secure.