Frequently Asked Questions

• How can I contact customer service?
• How can I track the status of my order?
• How do I determine the shipping charges on my order?
• Do you ship internationally?
• What does it mean when an item status is "backordered"?
• What is your policy on returns and exchanges?
• How do I return/exchange a purchase?
• Where do I find information on sizing and measuring?
• Do you do alterations?
• What does the MF symbol stand for that I see at the end of the description of some items?
• How do I know if ordering online is secure?
• When are your sales at Patrick James?
• How do I change my email address?
• How can I sign up for your mailing list?